A leading health insurance provider was faced with the challenge of offering online benefits enrollment through Healthcare.gov.
Guided by a small team of our Agile Coaches, they successfully implemented the Scrum framework and delivered a high-quality online system for direct and indirect enrollment, just in time for the open enrollment period.
Unique Team Challenges
The baseline assessment uncovered ways in which process and culture contributed to slow value delivery. Challenges include:
Agile Velocity Scrum coaches worked on location and implemented the Scrum framework with the team. At the completion of the assessment period, coaches worked with all levels of the organization to accomplish the following:
Key Takeaways from the Client
The release was constrained by the open enrollment date and features were prioritized regularly to accommodate changing requirements and user feedback. Frequent release tracking and reporting allowed better and more timely decisions to be made. Integration challenges were overcome through proper dependency management, automated testing frameworks, and removal of highly visible project impediments. Agile enabled the release of a valuable tool to support indirect enrollment inquiries in just 6 weeks and a full online enrollment tool in 8 months.
Measurable business outcomes include:
- Immovable deadline MET